Applications are invited from interested and qualified candidates to apply for the Job Vacancies at
Lagos State Employment Trust Fund (LSETF).
About LSETF
The Lagos State Employment Trust Fund (LSETF) was established by The Lagos State Employment Trust Fund Law 2016 to provide financial support to residents of Lagos State, for job, wealth creation and to tackle unemployment.
Job Title: Dedicated Loan Recovery Call Center Agent
Job Specifications: Full Time
Required Qualifications: OND
Location: Lagos | Nigeria. See other Jobs in Lagos
Job Description:
Responsible for monitoring and contacting loan beneficiaries
for repayment, especially those within
“0-30” Days Past Due Bracket. Create innovative and
effective strategies in accordance with legal framework requirements to recover
overdue loans.
- Duties and Responsibilities
- Contacting loan beneficiaries daily and informing them of their loan repayment obligations via phone calls
- Support Internal Recovery Officers on calls to 31-120 days defaulters
- Responding to loan beneficiaries’ queries and escalating accordingly
- Providing daily report on loan beneficiaries’ feedback
- Engage defaulting members through the telephone and e-mails to recover payments on defaulted accounts.
- Liaising with Internal Recovery Team on beneficiaries that have passed the “0-30” DPD Bracket that require physical visit
- Maintain daily activity logs of number of calls, related party contacts, promises to pay and promises to pay kept
- Recovery of overdue loan (1-30 Days Bracket)
- Verify information of defaulted payments and follow up with a call
- Negotiate effective payment plan arrangements & follow up on the progress of payments
- Write and submit timely reports on performance, targets, and beneficiaries’ queries
Qualifications and
Requirements:
- First Degree or Higher National Diploma certificate (minimum of lower credit) from a recognized higher institution
- Minimum of 2 years’ cognate experience in related function
Knowledge, Skills and Abilities required for the role:
- Strong active-listening and verbal-communication skills (especially with ability to relate in Yoruba or
- Pidgin English)
- Good interpersonal skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
- Experience working in a call center or customer-support role or lending financial institution
- Good negotiation skills
- Expertise in conflict resolution
- Good knowledge of CRM practices and systems
- Be proficient in the use of Microsoft packages
Method of Application
Interested and qualified candidates should forward their CV
to: careers@lsetf.ng using the position as subject of email.
Application Deadline: December 23, 2022.
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