Applications are invited from suitably qualified candidates for the position of Senior Business Manager
at Airtel Nigeria.
JOB PURPOSE
To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.
KEY ACCOUNTABILITIES
Increase Revenue earning customer net additions – Prepaid & Postpaid
Identify and formulate state sales strategies to help Drive gross additions
Supervise health of acquisitions, compliance on activations
Oversee activating connections as per the stipulated turnaround times
Increase Revenue from the State
Meet the Revenue targets for Prepaid and Postpaid in the State
Focus on revenue growth through Data and Smartphone growth
Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers
Expand Distribution Width & Depth
Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets
Network Coverage & Quality
Network Optimization
New Sites ROI and deployment
Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state
Deliver Showroom Experience
Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
Ensure provision of standard Infrastructure at state showrooms
Ensure showroom employees are up-skilled in industry training and certifications for the role
Achieve Employee Engagement scores in line with the Engagement target for the State Business area
Continuously motivating the frontline employees through leadership by examples
Implement all action plans that will address hygiene issues etc. from engagement survey
SKILLS AND KNOWLEDGE
Qualifications & Functional / Technical Skills
Bachelor’s degree in Management or related Social Sciences
Masters in Business Administration would be preferred additional qualification
Relevant Experience
10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
Relevant experience in Telecom industry is desirable
Other requirements (Behavioural etc.)
Result Orientation
Great problem-solving skills Good communications skills
Good interpersonal skills
Customer centric
Sound understanding of Sales systems and Process
Creative self-starter
NB: Only shortlisted candidates will be contacted.
Job Summary
Seniority level: Mid-Senior level
Industry: Telecommunications
Employment type: Full-time
Job functions:
Sales/Distribution
How to Apply
Interested and qualified applicants should follow this link below to apply:
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