Catilas Resources Limited on behalf of our client, a leading commercial bank urgently needs the services of Agency Banking Field Representatives. 

The ideal candidate will be confident, target-driven, customer centric and have a proven customer support experience.

Job Responsibilities

  • Identify and onboard viable agents/ locations for onboarding.
  • Ensure optimal performance of all agents activated.
  • Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
  • Ensure optimal utilization of POS terminals and mobile app.
  • Monitor Agents performance: Transactions count against set targets
  • Conduct periodic training for agents to keep them abreast of the Bank’s pricing model, product features, new initiatives and other activities in agency banking business.
  • Ensure prompt completion of account opening/onboarding process.
  • Prompt resolution of issues and complaints by POS Agents
  • Manage Agents activities and intensity in line with set targets.
  • Ensure consistent visits to Agent location to monitor transactions as well as Agent overall welfare.
  • Ensure branding materials get to Agent locations and are properly displayed.
  • Periodic visit to Agent location to ensure proper management and use of Bank’s POS terminals deployed to Agents.

Requirements

  • HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower)
  • Candidate must not be above 28 years
  • NYSC Status: Completed
  • A minimum of 6 months to two (2) years’ sales experience preferably in a Financial Institution or any Agency Supported Institution.
  • Experience in customer service.
  • Ability to self-motivate and manage self.
  • Excellent communication and interpersonal skills.
  • Good organizational and I.T. skills.
  • Customer orientation and ability to adapt/respond to different types of characters.

Method of Application

Interested and qualified applicants should follow the link below to submit CV and application letter.

Locations: Nationwide, Nigeria

Application Deadline: Not Specified

>> CLICK HERE TO APPLY ONLINE