The Implementation Manager will be
responsible for the planning, execution, monitoring and closure of designated
projects within Airtel Enterprise Business Unit. This person will be
interacting with our Partners very extensively. Effective planning and delivery
of all enterprise solutions within the product portfolio is the essence of the
role.
KEY ACCOUNTABILITIES
Deliver new service
requests from the sales pipeline to meet revenue targets for the business unit.
- Plans and coordinates the delivery
of new service activation requests from the sales pipeline through to
service acceptance and billing.
- Deliver Minimum of 40 new circuits
per week and or quantities required to meet revenue targets set for the
fiscal year.
- Liaise with cross functional teams,
to manage and coordinate implementation of agreed tasks within defined
timelines.
- Provides situational reports
relating to progress of each assign project.
- Maintains documentation of project
related detail for effective tracking of designs for various customer solutions.
- Liaises with IP Team to ensure
service activations are finalized and perform quality checks to assure
first time customer service acceptance.
IP Network/ MPLS
project support.
- Produces and updates topology
diagrams for newly delivered projects.
- Engages in nominated IP related
projects and supports the migration of key services to the MPLS backbone
when required.
Process Optimization
and SLA fulfilment.
- Supports the 4-way reconciliation
process to ensure accurate link count, billing accuracy and effective
inventory management.
- Continuously works with cross
functional stakeholders to evaluate business processes and instigate
process improvement.
- Ensures relevant documentation is
maintained and keeps the service catalogue updated with project related
records.
- Ensures the process of solutions
delivery is optimized from hardware dispatch through to installation,
integration, testing and operational handover.
- Keeps proper project records on all
aspects of the project delivery.
- Manage and co-ordinate support and
service engineers in attending to customers’ service requests and
resolving same within SLA targets with the aim of meeting Key Performance
Indices (KPIs).
Ensure Network
Availability of 99.5% and <5% error rate on rejected delivered links due to
poor project delivery.
- Contribute to achieving 99.5%
availability by delivering new service requests/links with a minimum error
rate and at acceptable sign off margins.
- Supports the IP operations team in
troubleshooting and fixing any new links which have been rejected by
customers due to poor quality or error in delivery.
REQUIRED SKILLS,
EXPERIENCE AND EDUCTIONAL QUALIFICATIONS
Educational Level:
Must have:
- B.Eng. / B.Sc./B.Tech. / Other
first Degrees in relevant disciplines
- MBA will be an added advantage.
- PMP or Prince2/CCNA/ITIL v3 will be
an added advantage.
Working Experience:
Must have:
- Minimum of 5years experience.
- Must have experience in managing
Telecom Projects, Business Development and Client Relations.
- Working knowledge of Project
Management best practices.
- At least (2) years’ experience in a
project management role in Telecoms.
IMPORTANT!
Due to the high volume
of applications, we are unable to notify unsuccessful applicants. If you have
not been notified of the outcome of your application within two weeks of the
closing date, please assume you have not been successful on this occasion.
Method
of Application
Interested and
qualified applicants should follow the link below to submit CV and application
letter.
Location:
Lagos, Nigeria
Application
Deadline: Not Specified
>> CLICK HERE TO
APPLY ONLINE