Interswitch Group is
currently recruiting interested and qualified applicants for the position of Acceptance and Acquirer Management
Executive in Nigeria. Learn about the job responsibilities,
qualifications/eligibility and how to apply.
Job
Purpose
·
To manage acquirer
and acceptance relationships, merchant engagements, rewards, establishing
partnerships for Verve acceptance and usage growth within the rest of
Africa.
·
To engage in
the development and execution of acceptance and acquirer strategy and plan
for the assigned country against key metrics.
·
To expand
acceptance, usage, and acquirers’ network to deliver sustainable revenue
growth and improved brand’s reputation.
·
To work
cross functionally to identify complex and evolving acquirers’ needs and
issues to develop innovative solutions and cultivate growth opportunities.
·
To manage
and grow internal and external resources and cross functional
relationships that help in meeting or exceeding business development
quotas in payment tokens industry.
Responsibilities
Key Account Management
- Maintain
relationships with customers such as small- to
medium-sized companies, either personally or by supervising an
account management team.
- Work
within established systems to develop solutions, generate
new opportunities and ensure all customer demands are met.
- Act as a
subject expert matter on Verve International payment tokens
and adjacent product offerings.
- Communicate
and articulate all aspects of Verve value proposition to acquirers.
- Consultatively
identify and prioritise acquirer needs and craft customised solutions
that drive specific commercial metrics and increase
merchant satisfaction.
- Lead
merchants and acquirers’ acquisition, cross-sell, and / or
retention initiatives through providing tracking information as well
as insights based on acquirer escalation analysis.
- Identify
key strategic issues and generate and deliver creative and
innovative solutions to problems and opportunities.
Customer Relationship
Management / Account Management
§ Develop and implement a relationship management plan
for existing customer accounts to identify and build relationships with
relevant decision makers and influencers within the customer organisation
and to enable effective two-way flow of information and resolution of
issues.
§ Act as first point of contact for customer queries
and complaints and resolve these, referring complex issues to others and
ensuring that the customer receives an appropriate response.
§ Deepen customer relations with acquirers and other
stakeholders in the markets to achieve brand preference, including
initiatives related to acceptance, new products, marketing and technology.
§ Assist with the development of internal
communications and work collaboratively with colleagues to build strong
external customer relationships and meet customer needs.
§ Align objectives, priorities, and resources between
Verve International and acquirers.
Promoting Customer
Focus and Sell Customer Propositions
§ Collaborate internally and work as the customer
champion in cross-functional teams to build strong external customer
relationships.
§ Use personal expertise to identify the complex
standard products and services offered by the organisation that meet the
customer's needs, together with quantities and product configurations.
§ Present these to the customer with a clear rationale
and at standard commercial terms, referring to senior colleagues where
necessary to ask for concessions (e.g., price reduction) that gain the customer's
agreement.
Business Development
and Planning
- Monitor
and assess sales and market data and produce reports that will
assist management in formulating strategy and identifying areas in
the market where business can be developed.
- Contribute
to the development of acceptance plan and budget by analysing market,
customers, and acquirers data to identify merchant and
acquiring development opportunities in line with the plan and by
proposing enhancements as deemed necessary as market conditions
evolve.
- Identify,
develop and implement growth opportunities with financial
institutions, acquirers and processors to expand Verve International
services aimed at helping acquirers and partners meet merchant and
market needs.
- Optimise
acquirer investments by driving sales of Verve International
payment tokens products, developing appropriate business cases and
forecasts, advocating for funding, identifying and deploying
resources to address objectives, track performance and use learnings
to inform future investments.
Performance Improvement
through Business Intelligence
- Partner
with different business stakeholders and internal clients to ensure
the collection of data in accordance with model standards.
- Act as an
advocate for Verve International’s brand, evangelise insights on
what is working and what is not to help drive incremental gains in
pipeline and revenue.
- Collect
feedback from identified customers or customer segments to ensure
their needs are met, providing themes, summary analyses, and
recommendations for changes based on customer input.
Stakeholder Engagement
and Management
§ Contribute to stakeholder engagement through
identifying stakeholders, finding out their needs / issues / concern and
reacting to these by arranging meetings and events and drafting supporting
materials to promote understanding and commitment.
§ Plan and deliver stakeholder engagement activities
to develop effective project working relationships and to ensure that
stakeholder needs and concerns are identified and met.
§ Partner cross-functionally with internal teams to
coordinate and execute the acceptance activities in accordance with
acceptance strategy, governance, regulations, relevant processes, and
standards, while managing budget and time constraints.
Technical Competencies
Understands Customer
Needs
- Uses
comprehensive knowledge and skills to act independently while
guiding and training others to articulate the customer needs in the
customer's business language and business context.
- Understands
customer context; Uncovers customer Key Performance
Indicators; Articulates customer objectives; Adds value to
partnerships.
Understands Issues /
Motivations
- Uses
comprehensive knowledge and skills to act independently while
guiding and training others to quickly identify and accurately
articulate why a client does or does not want a change based on their
business objectives and challenges.
- Adapts to
changing goals / objectives; Maintains focus on win-win
goal; Identifies key interests; Recognises key negotiation points;
Shares goals and recognises value.
Customer-Focused
Approach
- Works
without supervision and provides technical guidance when required
to orient the seller's organisation around delivering to the key
needs of their customers.
- Keeps
customer at centre of sale; Collaborates with customers; Elevates
partner insights; Uses common terminology.
Knows Buying Influences
and Manages Indifference
- Works
without supervision and provides technical guidance when required
to accurately identify and understand the key buying influences
pertaining to an opportunity.
- Works
without supervision and provides technical guidance when required
to acknowledge and ask questions to understand the circumstances
surrounding client indifference.
- Identifies
all buyers and their level of influence; Assesses each buyer's sense
of urgency and readiness; Seeks to understand each buyer's desired
business results and concerns; Assesses buyer feelings about the
proposed solution; Secures a coach within the buyer organisation to
facilitate introductions and access; Leverages a strategic coach to
support the partner relationship; Acknowledges indifference; Probes
for relevance to proceed; Probes to understand indifference;
Identifies new needs or opportunities.
Understands Buying
Influencer Needs
- Works
without supervision and provides technical guidance when required to
quickly and accurately define the needs of the key buying influencers.
- Seeks to
understand buyer needs; Determines the root of buyer needs; Uncovers
buyer's goals; Seeks buyer need priorities; Assesses
channel relationship needs and expectations.
Account / Client
Management
- Works
without supervision and provides technical guidance when required on managing
client accounts in a way that provides benefits both for
the organisation and its clients.
Customer and Market
Analysis
- Conducts
research and analyses data without supervision while
providing technical guidance as needed in order to develop a comprehensive understanding
of customer and market conditions that enables maximum return on
investments.
Stakeholder Expectation
Management
- Works
with full competence to identify potential stakeholders, analyse
their expectations, and develop strategies for managing stakeholders
and their expectations.
- Typically
works without supervision and may provide technical guidance.
- Communications
management plan; Conflict management; Conflict resolution techniques;
Expectation management; Managing relationships;
Relationship building.
Measure Solution
Performance
- Works
with full competence to identify appropriate measures for
assessing solution performance and limitations, validate with key
stakeholders, and collect appropriate performance measures to assess
overall solution performance to recommend specific actions to
increase solution value.
- Typically
works without supervision and may provide technical guidance.
- Determine
acceptance and evaluation criteria
Prospecting and Qualifying
- Works
without supervision and provides technical guidance when required
to identify ideal potential clients.
- Works
without supervision and provides technical guidance when required to
spend the appropriate time for the size and potential of each opportunity.
- Identifies
and communicates benefits; Identifies budget and timing;
Identifies competition; Invests appropriate effort; Qualifies
opportunities; Defines ideal client; Evaluates partnership's value
contribution; Identifies client-organisation fit; Identifies
long-term clients.
Presents Solutions and
Closes Effectively
- Works
without supervision and provides technical guidance when required
to clearly present solutions that link directly to the key objectives
and challenges important to the client.
- Works
without supervision and provides technical guidance when required
to arrive at mutually beneficial commitments that help move the sales
/ client relationship forward.
- Aligns
stated needs with solution benefits; Communicates offerings in
a compelling way; Compels clients to a desire to act; Conveys
initiatives to partners; Explains how the solution aligns with needs;
Invests appropriate time to understand core needs; Offers solutions
at the optimal time; Closes calls with mutually beneficial
commitments; Focuses toward mutual profitability; Pre-plans for
commitment.
Education
- General Education - University First Degree in Business Administration, Computer
Science, Marketing and Sales or Finance-related field.
Experience
- General Experience - At least 6 years' relevant experience in customer relationship
management and business development with a good technical
understanding of Payments, including a minimum of 3 years in
merchant acquirer business within Financial or FinTech sector.
Method
of Application
Interested and
qualified applicants should follow the link below to submit CV and application
letter.
Department:
PayToken - Payment Cards & Tokens
Location:
Lagos Office | Permanent, Nigeria
Application
Deadline: June 23, 2023
>> CLICK HERE TOAPPLY ONLINE
