Customer Service Operations Representative Job at Sopex Hitech Services Limited

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The Customer Service Operations Representative will be responsible for overseeing all aspects of the customer service operations at Sopex Hitech Services Ltd

This includes managing customer interactions, coordinating production schedules, and ensuring that orders are processed and delivered on time.

The Customer Service Operations Representative will work closely with the sales/marketing team, factory managers, inventory and packing teams to ensure customer satisfaction and operational efficiency.

Key Responsibilities

  • Manage customer orders and inquiries through phone, email, and other channels.
  • Coordinate production schedules to ensure timely delivery of orders.
  • Maintain accurate customer records and track order progress.
  • Analyze customer data and market trends to identify opportunities for improvement and growth.
  • Develop and implement customer service policies, procedures, and guidelines.
  • Communicate with factory managers to ensure that production runs smoothly and meets customer deadlines.
  • Work with logistics teams to monitor transportation schedules and ensure timely delivery.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Provide training and support to customer service teams to improve overall service quality.
  • Participate in cross-functional teams to support projects and initiatives related to customer service operations.

Requirements

  • Candidates should possess a Bachelor's Degree qualification with 3 - 6 years of work experience.

Method of Application
Interested and qualified candidates should send their Application Letter and CV to: [email protected] using the Job Position as the subject of the mail.

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