Elephant builds mobile, digital infrastructure for public health systems across the Global South. Founded in 2018 by doctors and driven by technical expertise, we are building a platform - ElephantOS - that improves outcomes, reduces costs and makes healthcare accessible for all.
We currently have
employees in Kenya, Nigeria, Pakistan and the UK. And we’re backed by leading
VC firms including Novastar Ventures, General Catalyst, LocalGlobe, First
Minute, SeedCamp, Push Ventures, Speed Invest and Manta Ray.
Our company has deep
ethical roots, combining science with ambition and social purpose. Our culture
is based on bias for action and collaboration; openness and candour; passion
and kindness.
We are a small band of
experts. This inspires our purpose as we focus on delivering solutions for
real-world health problems. We are open, creative and collaborative, and we
believe that products, whether used in Sudan or San Francisco, should be
intuitive and beautiful.
If this is a mission and a company you can stand behind, keep reading!
Role overview: Customer
Success Coordinator
Elephant’s software is used by public and private healthcare providers to
digitize their patient, stock, billing and insurance records and connect all
aspects of the healthcare system.
As an Elephant Customer Success Coordinator, you will be responsible for
deploying Elephant’s software in hospitals and health facilities across the
country, training frontline healthcare workers, and providing day-to-day
aftercare and technical support to facilities.
This role requires frequent travel within Nigeria.
What you’ll do:
The Customer Success Coordinator is responsible for the following
activities:
Launch facilities (onboarding):
- Conduct
facility assessments to identify departmental stations and network
availability.
- Facilitate
the setting up of profiles for site champions, and key persons within the
facilities.
- Train
site champions on key features within the system ie: adding users,
disabling users, adding billing information, stock intake etc.
- Setup the
various stations with tablets and test the Elephant software in real time.
- Conduct
general training for all users at the facility.
Customer support / aftercare (account management):
- Provide
on-the-ground support for facilities whenever the need arises.
- Enable/equip
site champions to be able to conduct some basic troubleshooting on their
own.
- Be an
expert in our in-built customer feedback tool and empower site champions
to be able to use this tool effectively.
- Frequent
visits to facilities to ensure they are using Elephant OS most effectively
and efficiently.
- Support
timely collection and remittance of payments in facility.
- Provide
support for facilities in nearby regions/locations.
Sales support:
- You might
be called upon to assist with Elephant’s sales drive from time to time,
including conducting presentations on behalf of sales representatives.
- We want
every team member to succeed, so this role will receive extensive training
on how to be an Elephant ‘expert’ before going live in facilities.
Others:
- Coordinating
with other team members: You will be required to work closely with other
team members within the company such as sales, product and engineering,
marketing, to ensure that the customers are receiving the support they
need to be successful.
- Analyzing
customer data: You will be required to conversant with analyzing data and
patterns to be able to use it to identify treads, opportunities and areas
for improvement. This may include analyzing metrics to gain insights into
how your customers are using the ElephantOS and its features.
Requirements
Essential:
- A degree
or diploma from a recognized university;
- At least
3 years working experience; and
- Ability
to work with a diverse team.
Desired:
- An
entrepreneurial mindset with sound judgment and first-rate problem-solving
skills;
- A
proactive approach to problem solving and a bias for action;
- Attention
to detail with a natural ability to juggle many moving parts;
- Excellent
communication and interpersonal skills; and
- Fluency
in Igbo language is an added advantage
Benefits
The starting pay is 350,000 to 500,000 Naira gross per month. Your salary
and benefits will grow as the company continues to grow.
Our benefits include:
- We aim to
provide all members of our team with flexibility. Our office in Nigeria is
fully remote at the moment allowing employees to work from home;
- 21 days
holidays + public holidays; and
- Pension
contribution.
Method
of Application
Interested and
qualified applicants should follow the link below to submit CV and application
letter.
Location:
Remote, Anambra, Nigeria. Operations/CS,
Full time
Application
Deadline: Not Specified
>> CLICK HERE TO APPLY ONLINE
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