Interswitch Group is currently
recruiting interested and qualified applicants for the position of Product
Owner (Digital Infrastructure & Managed Services) in Nigeria. Learn about
the job responsibilities, qualifications/eligibility and how to apply.
JOB PURPOSE
·
To execute the strategy for allocated
products, by planning and coordinating resources, to enable the timely
development and implementation of quality solutions and products.
·
To drive the scope of the product
development and optimisation, including breaking down this scope into
specifications, features, and user stories in collaboration with
cross-functional stakeholders.
·
To act as an ambassador for the product
and a primary contact for related queries.
·
To work closely with cross-functional
stakeholders to analyse these queries and align the product roadmap to
strategic goals.
RESPONSIBILITIES
Performance Improvement
through Business Intelligence
- Support creation of machine
learning algorithms by applying standard statistical analysis or data
preparation methods.
- Support data-driven analysis to
identify opportunities for product / service improvement.
- Serve as an advocate for
data-driven product design, evangelise insights on what is working
and what is not to help drive incremental gains in pipeline
and revenue.
- Gather and analyse data and
information to assist in the ideation, design, and continuous
improvement of product specifications, features and roadmap developed
by the engineering teams.
Product Training,
Information and Business Advice
- Identify product training needs and
develop product training courses to fill gaps in existing programmes,
methods, or tools and run training programmes for specific areas
using prepared content.
- Serve as the first point of
contact, to resolve queries from internal or external customers or
suppliers by providing information on complex processes and
the related policies, referring to others where necessary for
interpretation of policy.
- Provide advanced product / service
information and respond to complex customer questions about the
product / service.
- Act as mentor and coach to junior
team members while fostering an environment of mutual respect and
trust among senior- level team members.
Agile Release Planning
and Project Coordination
- Support the formulation of the
annual planning based on roadmaps and the development of business
cases in support of the governance process.
- Lead, plan and replan product
releases as they are produced to ensure timely updates and to deliver
the planned benefits as early as possible in the product life-cycle.
- Coordinate activities and
initiatives across Interswitch on issues and matters related to the
product, including managing relationships with internal
key stakeholders, service providers and vendors to facilitate
smooth developmentand implementation of the product.
- Identify, understand, and share
customers’ needs during scrum meetings to translate them into product
measurable features; map customer journey to get a sense of their
motivations, future needs, and pain points to improve thecustomer experience
and deliver business value.
Product Management
- Communicate product strategy and
functionality across Interswitch, review product documentation and
collateral.
- Assist in managing the product
throughout its life-cycle, while ascertaining business relevance,
adoption and continuous improvement.
- Perform analyses to stay abreast of
trends in the marketplace to ensure the product's competitive position.
- Manage, prioritise, and facilitate
the refinement of the product backlog to ascertain that the engineering
teams are delivering the right enhancements that realise the product
vision and drive customer experience.
- Identify shortcomings in existing
processes, systems and procedures, and use established change management
programmes to address them.
- Drive the continuous upgrading and
enhancement of the product and the operating environment to maintain
currency with technological progress, industry trends, competitive
intelligence, economic change, and all business needs.
Promote Customer Focus
and Experiences
- Develop internal communications and
work collaboratively with colleagues to build strong external
customer relationships and meet customer needs.
- Support the implementation of
differentiating customer experience initiatives, stories and processes.
- Manage and maintain efficient flow
of just-in-time story elaboration activities (user story refinement)
throughout team execution, typically maintaining 2 iterations
(sprints) worth user stories available and ready in team backlog.
- Coordinate the piloting of new
products or features with clients, feedback the reviews, issues and
defect to the project team for resolution to ensure the deployment of
a fully functional and reliable product
EDUCATION
University First Degree
in Business, Computer science, Statistics or Finance related field
EXPERIENCE
At least 6 years' experience in Product Owner / Management roles ideally within reputable financial institutions or the payments industry.
Method
of Application
Interested and
qualified applicants should follow the link below to submit CV and application
letter.
Department:
Systegra - Digital Infrastructure & Managed Services
Location:
Lagos Office | Permanent, Nigeria
Application
Deadline: June 19, 2023
>> CLICK HERE TO
APPLY ONLINE
