Dangote Industries Limited is currently recruiting interested and qualified applicants for the position of IT Technical Support Engineer in Nigeria. Learn about the job responsibilities, qualifications/eligibility and how to apply.

Job Description

  • Provide first-line support and troubleshooting for IT-related issues, including hardware, software, network, and other technical problems
  • Escalate unresolved issues to appropriate technical teams and track the progress of the resolution process
  • Provide guidance to users on how to use IT systems and applications, including password resets and user account management
  • Maintain accurate records of all incidents and service requests, including details of the diagnosis and resolution provided
  • Monitor the performance and availability of IT systems and applications, identifying and reporting any issues or anomalies
  • Provide remote support to off-site users and liaise with other IT teams to resolve any issues that may arise
  • Participate in IT projects and initiatives as required, providing input on end-user requirements and testing new systems and applications

Requirements

Qualification and Experience

  • Minimum of 3 years of experience in IT technical support role
  • Excellent problem-solving skills and ability to troubleshoot complex technical issues
  • Experience with Microsoft Windows OS, Active Directory and basic networking concepts
  • Bachelors Degree in Computer Science or related field
  • CompTIA Certification is preferred

 

Competencies and Skills

  • Strong customer service orientation with excellent communication and interpersonal skills
  • Good problem-solving and analytical skills with attention to detail
  • Ability to manage multiple tasks and priorities in a fast-paced environment
  • Understanding of IT infrastructure components, including servers, network devices, and storage systems
  • Adaptability and flexibility, with a continuous learning mindset

Benefits

  • Private Health Insurance
  • Paid Time Off
  • Training & Development

 

Method of Application

Interested and qualified applicants should follow the link below to submit CV and application letter.

Location: Apapa, Lagos, Nigeria. Full time

Application Deadline: Not Specified

>> CLICK HERE TO APPLY ONLINE