IT Technical Support Engineer Dangote Group Jobs


Dangote Industries Limited is currently recruiting interested and qualified applicants for the position of IT Technical Support Engineer in Nigeria. Learn about the job responsibilities, qualifications/eligibility and how to apply.

Job Description

  • Provide first-line support and troubleshooting for IT-related issues, including hardware, software, network, and other technical problems
  • Escalate unresolved issues to appropriate technical teams and track the progress of the resolution process
  • Provide guidance to users on how to use IT systems and applications, including password resets and user account management
  • Maintain accurate records of all incidents and service requests, including details of the diagnosis and resolution provided
  • Monitor the performance and availability of IT systems and applications, identifying and reporting any issues or anomalies
  • Provide remote support to off-site users and liaise with other IT teams to resolve any issues that may arise
  • Participate in IT projects and initiatives as required, providing input on end-user requirements and testing new systems and applications


Qualification and Experience

  • Minimum of 3 years of experience in IT technical support role
  • Excellent problem-solving skills and ability to troubleshoot complex technical issues
  • Experience with Microsoft Windows OS, Active Directory and basic networking concepts
  • Bachelors Degree in Computer Science or related field
  • CompTIA Certification is preferred


Competencies and Skills

  • Strong customer service orientation with excellent communication and interpersonal skills
  • Good problem-solving and analytical skills with attention to detail
  • Ability to manage multiple tasks and priorities in a fast-paced environment
  • Understanding of IT infrastructure components, including servers, network devices, and storage systems
  • Adaptability and flexibility, with a continuous learning mindset


  • Private Health Insurance
  • Paid Time Off
  • Training & Development


Method of Application

Interested and qualified applicants should follow the link below to submit CV and application letter.

Location: Apapa, Lagos, Nigeria. Full time

Application Deadline: Not Specified


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