Customer Service Agent at MANO


We are looking for a dedicated and enthusiastic Customer Service Agent to join our team.

As a Customer Service Agent, you will play a key role in ensuring our customers have a seamless and enjoyable experience.

You will be responsible for assisting customers with their inquiries, resolving any issues, and providing support to our partners.

This is a fantastic opportunity for someone who is passionate about food and customer service to join a dynamic and growing company in the retail industry.

About MANO

We pioneered ultra-fast grocery & food delivery in Africa by combining sophisticated technology with quick commerce, and with a promise to deliver our customer's orders within minutes.

Our vision is Moving African Nations Online! (MANO) and our mission is to “make someone’s day* by delivering products they love in minutes at the best affordable prices.

Role Summary

This is a shift-based role. Candidates with proximity to the Island environs are preferred.


  • Assist customers with their inquiries through various channels, including phone, email, and live chat
  • Resolve customer issues promptly and efficiently, ensuring a high level of customer satisfaction
  • Provide support to our partners, ensuring they have all the information and resources they need
  • Manage customer orders and coordinate with partners to ensure timely delivery
  • Maintain accurate and up-to-date customer records and order information
  • Collaborate with other team members to continuously improve customer service processes and procedures
  • Take ownership of customer issues and follow through to resolution, escalating when necessary


  • BSc degree or equivalent
  • Previous customer service experience, preferably in the retail or hospitality industry
  • Excellent communication skills, both written and verbal
  • Strong problem-solving and decision-making abilities
  • Ability to work in a fast-paced and dynamic environment
  • Proficiency in computer applications, including Microsoft Office and customer service software
  • Attention to detail and ability to prioritize tasks efficiently
  • Ability to work well independently and as part of a team

Method of Application

Interested and qualified applicants should follow the link below to submit CV and application letter.

Location: Lagos, Nigeria – OPERATIONS - Full time

Application Deadline: Not Specified


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