Customer Service Officer at Copen Group

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Copen Group is currently recruiting interested and qualified Customer Service Officer in Nigeria. Here are the requirements and how to apply.

The Customer Service Officer, will act as a liaison, provide product/services information, answer questions, anticipate and resolve accurately and efficiently, any problems that our clients and prospects might face.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Manage incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service sales targets and call-handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers.
  • Provide feedback
  • Ensure that a clean office environment is maintained.

Requirements:

  • Graduate of a recognized Higher Institution.
  • Not more than 35 years of age.
  • Proven customer support experience or experience as a Customer Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be a resident of Abakaliki township.

Method of Application

Interested and qualified applicants should follow the link below to submit CV and application letter.

Location: Ebonyi, Nigeria                   

Application Deadline: Not Specified

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Candidates who applied previously should not apply again.

>> CLICK HERE TO APPLY ONLINE

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