Customer Service Officer at Copen Group


Copen Group is currently recruiting interested and qualified Customer Service Officer in Nigeria. Here are the requirements and how to apply.

The Customer Service Officer, will act as a liaison, provide product/services information, answer questions, anticipate and resolve accurately and efficiently, any problems that our clients and prospects might face.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements


  • Manage incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service sales targets and call-handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers.
  • Provide feedback
  • Ensure that a clean office environment is maintained.


  • Graduate of a recognized Higher Institution.
  • Not more than 35 years of age.
  • Proven customer support experience or experience as a Customer Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be a resident of Abakaliki township.

Method of Application

Interested and qualified applicants should follow the link below to submit CV and application letter.

Location: Ebonyi, Nigeria                   

Application Deadline: Not Specified

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Candidates who applied previously should not apply again.


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