IT Analyst at Max Drive

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Max Drive is looking for motivated IT Analyst with extensive knowledge of desktop technologies: Windows, MS Office, email, virus/malware, phone configuration.

Job Description

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Track computer system issues through to resolution, within agreed time limits.
  • Talk customers through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Provide prompt and accurate feedback to customers.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Follow up with customers to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.
  • Available for a specified internship period.

Requirements

·        Extensive knowledge of desktop technologies: Windows, MS Office, email, virus/malware, phone configuration.

·        Knowledge of Cloud & virtualization technologies: VMware, HyperV, AWS, Azure, Google Workspace.

·        Experience providing desktop technical support to end users in a business environment.

·        Experience solving complex IT issues within time constraints.

·        Experience troubleshooting networking and firewall related issues.

·        Solid PC hardware, software and Windows operating system knowledge- Excellent listening and communication skills.

·        Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, IT Networks Analyst.

·        Familiarity with remote desktop applications, help desk software and IT Automation.

·        Familiarity with Information Security Controls and compliance,

·        Ability to provide step-by-step technical help, both written and verbal.

·        BSC degree in Information Technology, Computer Science or relevant work experience 3-5 Years.

·        Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Benefits

·        Competitive pay & benefits

  • Flexible work and hybrid working model
  • Unrivaled Learning and Development

Method of Application

Interested and qualified applicants should follow the link below to submit CV and application letter.

Location: Abeokuta, Ogun State, Nigeria - Engineering & Products - Full time

Application Deadline: Not Specified

>> CLICK HERE TO APPLY ONLINE

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