Customer Service Representative at Flawless Aesthetic

0

Are you passionate about the beauty and wellness industry? Do you have the skills and expertise to contribute to a dynamic and innovative medical spa?

Flawless Aesthetic Center is expanding its team and inviting qualified individuals to apply for the following exciting positions:

Job Title: Customer Service Representative

We are looking for a friendly and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional service to our customers, addressing their inquiries, resolving issues, and ensuring their overall satisfaction.

Key Responsibilities:

  • Serve as the first point of contact for customers, handling inbound calls, emails, and live chat inquiries in a professional and timely manner.
  • Listen attentively to customer concerns and provide accurate and appropriate responses, ensuring a positive customer experience.
  • Identify and assess customer needs, offering suitable solutions, product recommendations, and additional services when applicable.
  • Process customer orders, returns, and exchanges efficiently and accurately, following established procedures.
  • Resolve customer complaints or issues by investigating the problem, identifying the root cause, and taking appropriate corrective actions.
  • Maintain accurate and detailed customer records, including interactions, inquiries, and resolutions, in our CRM system.
  • Collaborate with other departments such as sales, shipping, and technical support to ensure seamless customer service delivery.
  • Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
  • Continuously strive to meet or exceed customer satisfaction goals and KPIs.

Qualificaitions:

  • Bachelor’s Degree or equivalent; additional education or training in customer service is a plus.
  • Proven experience in a customer service role, preferably in a fast-paced environment.
  • Excellent verbal and written communication skills with a professional and courteous demeanor.
  • Strong problem-solving skills with the ability to think quickly and find effective solutions.
  • Patience, empathy, and the ability to handle difficult or irate customers with professionalism.
  • Proficient computer skills and experience working with CRM systems or customer service software.
  • Ability to multitask, prioritize, and manage time effectively in a dynamic work environment.
  • Availability to work flexible schedules, including evenings, weekends, and holidays as required.

 

How to Apply:

Interested candidates should fill out the application form below. Only qualified candidates will be contacted for further assessment.

At Flawless Aesthetic Center, we are committed to creating a diverse and inclusive workplace.

We encourage applications from candidates of all backgrounds and experiences.

Job Type: Full-time

Location: Abuja, Nigeria

Application Deadline:  Not Specified

·        >>CLICK HERE TO APPLY ONLINE


Post a Comment

0Comments

Post a Comment (0)