Support Solution Specialist at Microsoft

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The focus of this role is to drive and close Microsoft Enterprise Support opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption.

 

The Sales Specialist - Unified Support leverages Microsoft’s unique experience, including direct access to product teams, to help customers use their Microsoft investments as productively as possible.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

 

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

 

Qualifications

Required/Minimum Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 4+ years of technology-related sales or account management experience
    • OR 5+ years of technology-related sales or account management experience.
  • 4+ years of business to business technology sales experience.

Additional/Preferred Qualifications

  • 7+ years technology-related sales or account management experience
    • OR Bachelor's Degree in Information Technology, or related field AND 6+ years technology-related sales or account management experience
    • OR Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 3+ years technology-related sales or account management experience.
  • 4+ years of professional services/support services sales experience.
  • Experienced with Microsoft enterprise technology.

Responsibilities

  • Plan & Execute as One Microsoft to Enable Customer Outcomes: Working closely with the Account Executive & account team to ensure a positive 'One Microsoft' customer experience.
  • Close Deals Through Effective Deal Team Orchestration: Owning Microsoft Support sales opportunities end to end, leveraging appropriate account & pre-sales roles to bring the best resources to ensure customer satisfaction & deal success.
  • Meet or Exceed Revenue Targets, Maintaining Sales Hygiene & Deal Excellence: Executing discipline in lead management, opportunity qualification, close planning, pipeline hygiene, forecasting & deal commitment.
  • Support Sales Driver: Ability to purposefully plan to achieve results. Skilled in sales & account planning & influencing stakeholders & decision-makers.
  • Challenger Seller: Influence Business & Technical Decision Makers. Skilled in creating cases for customer change & translating value propositions & solutions into Customer business outcomes. Drive intentional sales motions & navigate procurement processes & frameworks.
  • Support Sales: Skilled in communicating value propositions, executing defined sales motions & leveraging priority offerings to meet customer needs.
  • Support Deal Leader: Ability to lead a deal team to ensure success, working in partnership across multiple virtual teams & meeting or exceeding revenue targets. Skilled in Collaboration, Role Orchestration, Sales process (0-100% lifecycle), Negotiation & Sales Excellence (Lead Management, Opportunity Qualification, Close Planning, Pipeline & Forecasting)

 

Job Summary

·        Location: Taipei, Taipei City, Taiwan

·        Date posted: Dec 31, 2023

·        Work site: Up to 50% work from home

·        Travel:  0-25 %

·        Role type:  Individual Contributor

·        Profession: Sales

·        Discipline: Solution Area Specialists

·        Employment type: Full-Time

 

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