Kuda Bank islooking for a proactive and self-motivated Lead, Support & Service Manager to lead 3-4 teams and ensure the maintenance and day-to-day running of the Kuda Technology IT estate.
Abour Kuda Bank
Kuda is a fintech on
a mission to make financial services accessible, affordable and rewarding for
every African on the planet.
We’re a tribe of
passionate and diverse people who dreamed of building an inclusive money app
that Africans would love so it’s only right that we ended up with the name
‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of
Africa.
We’re giving
Africans around the world a better alternative to traditional finance by
delivering free money transfers, smart budgeting and instant access to credit
through digital devices.
We’ve raised over
$90 million from some of the world's most respected institutional investors,
and we’re rolling out our game-changing services globally from our offices in
Nigeria, South Africa, and the UK.
Job Description
Reporting to: CTO
A keen problem-solver who is able
to delegate tasks and make difficult decisions. Ideal candidates should have a
growth mindset, superb interpersonal skills, and the ability to manage multiple
projects concurrently.
You will advise and
be encouraged to make recommendations for improvements to existing processes
and platforms, being proactive and intuitive to the requirements of the teams.
Roles & Responsibilities
As the Lead, you
will be responsible for 3-4 teams which are IS Admin, Tech Support and Service
Monitoring with oversight from the Head of Technology Operations. The
responsibilities include but are not limited to:
- Analyzing existing IT systems and
providing improved solutions
- Establishing the resources required for
projects and presenting findings to upper management
- Collaborating with technical staff to
create strategic plans to deliver services
- Analyzing clients’ issues and developing
plans to mitigate them
- Scheduling upgrades and replacements of
software and hardware
- Overseeing the acquisition of new
technology
- Hiring and training new staff
- Keeping abreast of developments in the
technological and management sectors
- Delivering in a fast-paced, rapidly
changing environment
Requirements/Qualifications
- Bachelor’s degree in computer science,
IT, computer engineering, or similar
- MBA is advantageous
- Previous experience in FinTech and/or
Financial Services (desirable but not mandatory)
- Microsoft, Linux, or Cisco CCNA
Certification is preferred.
- At least 3 years experience in project
management or as a technical analyst
- Superb analytical, diagnostic, and
troubleshooting skills
- The ability to make important decisions
in a fast-paced environment
- Great interpersonal and communication
skills
- Excellent time management
- Understanding of GDPR as it pertains to
the role
- Good analysis, problem-solving and
decision-making skills
- Well organised with effective time and
activity management skills
- Enthusiasm and willingness to
continuously learn new things
- Goal orientated, able to meet and exceed
goals
- Proactive with great organisation and
time management skills
- Excellent attention to detal
Benefits
At Kuda, our people
are the heart of our business, so we prioritize their welfare. We offer a wide
range of competitive benefits in areas including but not limited to:
- Pension
- Competitive annual leave plus bank
holidays
- Group life insurance
- Health insurance
- L&D training
METHOD OF APPLICATION
Interested and qualified
applicants should follow the link below to submit CV and application letter for
the position of a Lead, Support &
Service Manager.
Application Deadline: Not specified.
0 Comments