Dedicated Loan Recovery Call Center Agent Job Vacancies at Lagos State Employment Trust Fund (LSETF)

Dedicated Loan Recovery Call Center Agent Job Vacancies at Lagos State Employment Trust Fund (LSETF)

Applications are invited from interested and qualified candidates to apply for the Job Vacancies at

Lagos State Employment Trust Fund (LSETF).


The Lagos State Employment Trust Fund (LSETF) was established by The Lagos State Employment Trust Fund Law 2016 to provide financial support to residents of Lagos State, for job, wealth creation and to tackle unemployment.

Job Title: Dedicated Loan Recovery Call Center Agent

Job Specifications: Full Time

Required Qualifications: OND

Location: Lagos | Nigeria. See other Jobs in Lagos

Job Description:

Responsible for monitoring and contacting loan beneficiaries for repayment, especially those within

“0-30” Days Past Due Bracket. Create innovative and effective strategies in accordance with legal framework requirements to recover overdue loans.

  1. Duties and Responsibilities
  2. Contacting loan beneficiaries daily and informing them of their loan repayment obligations via phone calls
  3. Support Internal Recovery Officers on calls to 31-120 days defaulters
  4. Responding to loan beneficiaries’ queries and escalating accordingly
  5. Providing daily report on loan beneficiaries’ feedback
  6. Engage defaulting members through the telephone and e-mails to recover payments on defaulted accounts.
  7. Liaising with Internal Recovery Team on beneficiaries that have passed the “0-30” DPD Bracket that require physical visit
  8. Maintain daily activity logs of number of calls, related party contacts, promises to pay and promises to pay kept
  9. Recovery of overdue loan (1-30 Days Bracket)
  10. Verify information of defaulted payments and follow up with a call
  11. Negotiate effective payment plan arrangements & follow up on the progress of payments
  12. Write and submit timely reports on performance, targets, and beneficiaries’ queries

Qualifications and Requirements:

  • First Degree or Higher National Diploma certificate (minimum of lower credit) from a recognized higher institution
  • Minimum of 2 years’ cognate experience in related function

Knowledge, Skills and Abilities required for the role:

  • Strong active-listening and verbal-communication skills (especially with ability to relate in Yoruba or
  • Pidgin English)
  • Good interpersonal skills
  • Proficiency in problem-solving
  • Ability to multitask and manage time effectively
  • Experience working in a call center or customer-support role or lending financial institution
  • Good negotiation skills
  • Expertise in conflict resolution
  • Good knowledge of CRM practices and systems
  • Be proficient in the use of Microsoft packages


Method of Application

Interested and qualified candidates should forward their CV to: c[email protected] using the position as subject of email.

Application Deadline: December 23, 2022. 

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