Customer Experience Specialist ApplyBoard (Multiple Locations)


Customer Experience Specialist ApplyBoard (Multiple Locations)

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. 

With an exceptional team from around the world and speaking more than 75 languages, our diversity is one of our greatest strengths. Our core values, such as Caring About Each Other, Innovating and Improving, and Making Work Fun, propel us forward together and continuously strengthen our engaging culture. We are in growth mode and are looking to empower passionate and exceptionally talented team members.

Customer Experience Specialist

The Role:

We are looking for an experienced and creative Customer Experience Specialist to join our growing Customer Experience Team and take our company and platform to the next level! There are different shifts a Specialist could be assigned to work.


  • Review student documents to ensure student eligibility for consideration across diverse educational backgrounds
  • Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students
  • Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes
  • Follow up on application outcome with the schools
  • Empathetically communicate application outcomes to our students, whether positive or negative
  • Assist applicants with program inquiries and requirements
  • Provide advisement to students on alternative program options that meet their interests and educational backgrounds
  • Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities
  • Ensure application processes are regularly updated to ensure the precision of process detail



  • 1-3 years customer service experience
  • Associates or Bachelor's degree an asset
  • Flexibility to work on a North American (Eastern Standard Time) schedule on occasion
  • Proficiency in proofreading/editing text to ensure spelling and grammatical correctness
  • Strong analytical abilities, detail-oriented and high level of accuracy
  • Working knowledge of Google spreadsheets, Microsoft Word and Gmail
  • Adept researching and problem-solving capabilities
  • Someone who thrives in a collaborative, teamwork environment
  • Aptitude for prioritizing tasks with attention to detail to ensure information accuracy
  • Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures
  • An ability to work cross-functionally to ensure application processing consistency and efficiency
  • Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships
  • Excellent interpersonal skills and verbal and written communication skills in English
  • Professional references available for review


Life at ApplyBoard:

By joining our team, you have the opportunity to:

  • Join the fastest-growing technology company in Canada, with many opportunities for growth and advancement
  • Work alongside a globally diverse team of over 1,500 team members based in over 25 countries, who speak more than 75 languages.
  • Make a difference in the lives of thousands of students as they explore educational opportunities
  • Want to learn more about ApplyBoard, read our Life at ApplyBoard Blog, and be sure to follow us on our LinkedIn page.


About ApplyBoard

ApplyBoard empowers students around the world to access the best education by simplifying the study abroad search, application, and acceptance process to more than 1,500 institutions across Canada, Australia, the United States, and the United Kingdom.


Method of Application

Interested and qualified applicants should follow the link below to submit CV and application letter.

Locations: Lagos, Abuja, Port Harcourt, Nigeria (Remote)


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