Irorun Customer Support Careers at Lendsqr

The Irorun team is looking for an exceptional customer centric candidate to take on the role of Customer Support Officer. This is an exciting role responsible for managing customer inquiries and complaints.

About Lendsqr

The one thing we think about non-stop at Lendsqr is how we can get every African access to loans just when they need it. The incredible lives we hear about in developed countries are anchored on ordinary citizens having access to loans to go to school, get their first homes, cards, and even smartphones.

 

Over the last few years, Lendsqr has been revolutionizing how everyone can get loans easily by helping lenders with the technology, data, and services they need to launch their digital lending at scale.

 

Top digital lenders like Kredi Bank, Urgent10k, Irorun, and even Sterling Bank now depend on Lendsqr to power their lending systems.

 

But we cannot do all these without committed and incredibly smart people who share the same passion and vision for Africa. We need you. Join us!

 

Responsibilities

1.     Working closely with all departments in the organization to deliver world-class products and services to digital lenders

2.     Selecting appropriate responses to customer issues and a timely response

3.     Responding to customer queries in a timely and accurate way, via phone, email or chat

4.     Escalating queries 

5.     Working with the team and other departments to find appropriate solutions

 

Requirements

1.     Undergraduates of a university

2.     Recent graduate seeking to serve or just completed NYSC

3.     Not more than 25 years old

Competencies/Skills

1.     Excellent verbal and written communication skills

2.     Excellent interpersonal and customer service skills

3.     Analytical and problem-solving skills

4.     The ability to work independently and as part of a team

5.     Open to learning new things and every function of the business, be innovative and creative

 

Compensation Structure

1.     Base pay

2.     Incentive pay

 

NB: Only shortlisted candidates would be contacted

 

Method of Application

Interested and qualified applicants should follow the link below to submit CV and application letter.

Location: Remote, Nigeria

Work Type: Internship

Application Deadline: Not Specified

>> CLICK HERE TO APPLY ONLINE