The Irorun team is
looking for an exceptional customer centric candidate to take on the role of
Customer Support Officer. This is an exciting role responsible for managing
customer inquiries and complaints.
About
Lendsqr
The one thing we think
about non-stop at Lendsqr is how we can get every African access to loans just
when they need it. The incredible lives we hear about in developed countries
are anchored on ordinary citizens having access to loans to go to school, get their
first homes, cards, and even smartphones.
Over the last few
years, Lendsqr has been revolutionizing how everyone can get loans easily by
helping lenders with the technology, data, and services they need to launch
their digital lending at scale.
Top digital lenders
like Kredi Bank, Urgent10k, Irorun, and even Sterling Bank now depend on
Lendsqr to power their lending systems.
But we cannot do all
these without committed and incredibly smart people who share the same passion
and vision for Africa. We need you. Join us!
Responsibilities
1.
Working
closely with all departments in the organization to deliver world-class
products and services to digital lenders
2.
Selecting
appropriate responses to customer issues and a timely response
3.
Responding to
customer queries in a timely and accurate way, via phone, email or chat
4.
Escalating
queries
5.
Working with
the team and other departments to find appropriate solutions
Requirements
1.
Undergraduates
of a university
2.
Recent
graduate seeking to serve or just completed NYSC
3.
Not more than
25 years old
Competencies/Skills
1.
Excellent
verbal and written communication skills
2.
Excellent
interpersonal and customer service skills
3.
Analytical and
problem-solving skills
4.
The ability to
work independently and as part of a team
5.
Open to
learning new things and every function of the business, be innovative and
creative
Compensation Structure
1.
Base pay
2.
Incentive pay
NB: Only shortlisted candidates would be contacted
Method
of Application
Interested and
qualified applicants should follow the link below to submit CV and application
letter.
Location:
Remote, Nigeria
Work
Type:
Internship
Application
Deadline: Not Specified
>> CLICK HERE TO
APPLY ONLINE